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Email Templates

Eventixa uses a flexible Email Template system to automatically generate professional emails for customers and administrators. Each email is fully customizable, allowing you to modify the subject, heading, and message content while using dynamic placeholders to insert booking, event, customer, and payment information.

Instead of creating separate emails for every booking, Eventixa uses reusable templates that automatically populate with the correct information when an email is sent.

Available in: Eventixa Core
Additional templates available in: Eventixa Pro

Accessing Email Templates

To manage email templates:

  1. Navigate to Eventixa → Settings → Emails.
  2. Select the email template you want to edit.
  3. Update the template settings.
  4. Save your changes.

Each template is configured independently.

Available Email Templates

Depending on your installation, Eventixa includes the following templates.

Customer Emails

  • Booking Confirmation
  • Payment Confirmation
  • Booking Cancelled
  • Booking Refunded

Administrator Emails

  • New Booking Notification

Eventixa Pro

Additional templates may include:

  • Ticket Email
  • QR Ticket Email
  • Invoice Email
  • Reminder Email
  • Waitlist Notification
  • Other Pro feature notifications

The available templates depend on the enabled Pro modules.

Template Components

Each email template consists of several configurable sections.

Enable Email

Allows you to enable or disable the email notification.

If disabled, the email will not be sent.

Subject

The subject appears in the recipient’s inbox.

Example:

Your Booking Confirmation – {event_name}

The subject supports placeholders.

Heading

The heading appears at the top of the email.

Example:

Booking Confirmed

This provides a clear title for the notification.

Email Content

The email body contains the main message delivered to the recipient.

You can include:

  • Text
  • HTML formatting
  • Dynamic placeholders
  • Summary blocks

Example:

Hello {customer_name},

Thank you for registering for {event_name}.

Your booking number is {booking_number}.

{booking_summary}

Dynamic Placeholders

Placeholders automatically insert booking-specific information into every email.

For example:

Instead of:

Hello John Smith

You write:

Hello {customer_name}

When the email is sent, Eventixa automatically replaces the placeholder with the customer’s actual name.

Available Placeholder Categories

Email templates support placeholders from multiple categories.

Site

  • {site_title}
  • {site_url}

Booking

  • {booking_id}
  • {booking_number}
  • {booking_date}
  • {booking_status}
  • {booking_total}
  • {booking_url}
  • {booking_link}

Customer

  • {customer_name}
  • {customer_first_name}
  • {customer_last_name}
  • {customer_email}
  • {customer_phone}

Event

  • {event_name}
  • {event_title}
  • {event_url}
  • {event_start_date}
  • {event_start_time}
  • {event_end_date}
  • {event_end_time}
  • {event_date_time}
  • {event_start}

Venue

  • {venue_name}
  • {venue_address}
  • {venue_url}

Organizer

  • {organizer_name}
  • {organizer_email}
  • {organizer_phone}
  • {organizer_url}

Payment

  • {payment_status}
  • {payment_method}
  • {transaction_id}

Attendee

  • {attendee_name}
  • {attendee_email}
  • {attendee_phone}
  • {attendee_status}
  • {ticket_name}
  • {ticket_number}

Information Blocks

Eventixa also provides HTML-ready content blocks that automatically generate formatted sections.

Available blocks include:

  • {booking_details}
  • {booking_summary}
  • {customer_information}
  • {event_information}
  • {ticket_summary}
  • {payment_summary}
  • {order_summary}
  • {feature_information}
  • {booking_button}

These blocks generate complete sections automatically and are ideal for professionally formatted emails.

How Templates Work

The following workflow illustrates how Eventixa generates an email.

Booking Event Occurs
        │
        ▼
Email Template Selected
        │
        ▼
Placeholders Replaced
        │
        ▼
HTML Blocks Generated
        │
        ▼
Email Sent

Everything happens automatically without administrator intervention.

HTML Email Layout

Eventixa sends professionally formatted HTML emails that are designed to display correctly across modern email clients.

Templates can include:

  • Headings
  • Paragraphs
  • Buttons
  • Booking summaries
  • Payment summaries
  • Event information
  • Customer information
  • Ticket summaries

The HTML blocks provided by Eventixa automatically maintain a consistent layout across all emails.

Customizing Templates

You can customize each template to match your organization’s branding.

Common customizations include:

  • Changing the email subject.
  • Updating the email heading.
  • Adding personalized welcome messages.
  • Including additional instructions.
  • Reordering placeholder blocks.
  • Adding your organization’s contact information.

Using placeholders ensures your customizations continue to work for every booking.

Template Example

Example Booking Confirmation email:

Subject:
Your Booking for {event_name}

Heading:
Booking Confirmed

Content:

Hello {customer_name},

Thank you for your booking.

{booking_summary}

{event_information}

{payment_summary}

{booking_button}

When sent, Eventixa automatically replaces every placeholder with the appropriate booking information.

Best Practices

  • Use placeholders instead of manually entering booking information.
  • Keep email subjects short and descriptive.
  • Include the booking number and event name in customer-facing emails.
  • Use Eventixa’s information blocks for consistent formatting instead of recreating tables manually.
  • Test each email after making changes to verify placeholder output and layout.

Tips

  • Each email template is completely independent, allowing you to customize different notifications without affecting others.
  • Dynamic placeholders ensure that every recipient receives personalized information based on their booking.
  • HTML information blocks automatically generate professionally formatted booking, event, payment, and customer sections, reducing the need for custom HTML.
  • Eventixa Pro expands the template system with additional email types, such as ticket delivery, QR code emails, invoices, reminders, and waitlist notifications, while using the same template editor and placeholder system.