Every booking created in Eventixa contains a dedicated Booking Details page that provides a complete overview of the registration. It brings together customer information, event details, tickets, attendees, payment information, booking history, and administrative actions in a single location.
The Booking Details page enables event organizers to review registrations, verify attendee information, manage booking statuses, and track the complete lifecycle of each booking.
Opening a Booking
To view a booking:
- Navigate to Tickets → Bookings.
- Locate the booking using the search or filters.
- Click the Booking Number.
The Booking Details page opens with all information related to that registration.
Booking Overview
The top section provides a summary of the booking.
Typical information includes:
- Booking Number
- Booking Status
- Payment Status
- Booking Date
- Payment Method
- Booking Total
This information allows you to quickly identify the booking and its current status.
Customer Information
The Customer Information section displays the person who created the booking.
Typical information includes:
- Customer Name
- Email Address
- Phone Number (if provided)
Customer information is automatically collected during checkout or RSVP registration.
Event Information
The Event Information section identifies the event associated with the booking.
It typically includes:
- Event Name
- Event Date
- Event Time
- Venue
- Organizer
For recurring events, the booking also displays the selected occurrence date, ensuring you can identify the exact event instance the attendee registered for.
Ticket Information
The Ticket Information section lists all tickets included in the booking.
Depending on the booking, this may include:
- Ticket Name
- Ticket Type
- Quantity
- Unit Price
- Line Total
Multiple ticket types purchased in the same booking are displayed together.
Attendee Information
Each booking contains the attendees associated with the purchased tickets or RSVP registrations.
The attendee section may include:
- Attendee Name
- Email Address
- Registration Type
- Ticket Assigned
- Check-in Status (Pro)
If custom attendee information fields were collected during registration, those responses are also available within the booking.
Examples include:
- Company
- Job Title
- Dietary Requirements
- Phone Number
- Emergency Contact
- Custom Registration Fields
Payment Information
For paid bookings, the payment section displays transaction-related information.
Depending on the payment method, it may include:
- Payment Method
- Payment Status
- Booking Total
- Amount Paid
- Refund Status (if applicable)
For free RSVP registrations, payment information is minimal because no transaction is required.
Booking Notes
Every booking includes a Booking Notes section that records important activity throughout the booking lifecycle.
Notes may include:
- Booking creation
- Status changes
- Payment updates
- Refund actions
- Administrator notes
- System-generated events
Each note includes the date, time, and the user or system responsible for the action, providing a clear history of changes made to the booking.
Booking Actions
Administrators can perform several actions directly from the Booking Details page.
Available actions depend on the booking status and payment method.
Common actions include:
- Update Booking Status
- View Related Attendees
- Add Booking Notes
- Mark Offline Payments as Paid
- Cancel Booking
- Mark Cancelled Booking as Refunded
Certain actions, such as payment updates, are available only for eligible payment methods.
Booking Status
The current booking status is displayed prominently on the Booking Details page.
Eventixa supports the following booking statuses:
| Status | Description |
|---|---|
| Pending | The booking has been created but is awaiting confirmation or payment. |
| Completed | The booking has been successfully completed. |
| Cancelled | The booking has been cancelled. |
| Refunded | The booking has been refunded. |
Changing the booking status automatically updates related records throughout the system.
Payment Status
The payment status reflects the financial state of the booking.
Depending on the payment gateway, the status may be:
- Pending
- Processing
- Paid
- Failed
- Cancelled
- Refunded
For online gateways such as Stripe and PayPal, payment statuses are managed automatically by the gateway. Offline bookings can be updated manually when appropriate.
Booking Timeline
A typical booking progresses through the following lifecycle:
Customer Registration
│
â–Ľ
Booking Created
│
â–Ľ
Payment Received (if applicable)
│
â–Ľ
Booking Completed
│
â–Ľ
Confirmation Email Sent
│
â–Ľ
Attendee Ready for Check-In (Pro)For RSVP registrations, the payment step is skipped.
Recurring Event Bookings
When an attendee registers for a recurring event, the booking is linked to the specific event occurrence selected during registration.
The Booking Details page displays the occurrence date so organizers can easily identify which instance of the recurring event the attendee will attend.
Viewing Related Attendees
Each booking is connected to one or more attendee records.
From the Booking Details page, you can:
- View attendee information
- Review submitted attendee fields
- Verify assigned tickets
- Check attendee status
- Access attendee management tools
This makes it easy to manage registrations involving multiple attendees.
Booking History
The Booking Details page serves as the permanent record for each registration.
It maintains:
- Booking information
- Customer details
- Event information
- Ticket assignments
- Payment records
- Status changes
- Administrative notes
This history helps organizers track every stage of a booking from registration through event completion.
Best Practices
- Verify customer information before making manual changes.
- Review booking notes to understand previous updates before modifying a booking.
- Keep booking statuses current to ensure accurate reporting and attendee management.
- Confirm payment status before marking bookings as completed.
- Use the attendee section to verify registration details prior to the event.
- For recurring events, always check the occurrence date to confirm the attendee is registered for the correct event instance.
Tips
- The Booking Details page provides a complete overview of a registration without requiring you to navigate between multiple screens.
- All attendee information submitted during registration is available alongside the booking, making it easy to review customer details and ticket assignments.
- Booking Notes automatically record important changes, helping administrators maintain a clear audit trail of booking activity.
- Eventixa Pro extends the Booking Details page with additional capabilities such as QR ticket integration, attendee check-in, waitlist management, invoices, and advanced reporting.
