The Email Settings section allows you to configure how Eventixa communicates with attendees, organizers, and administrators throughout the event lifecycle. From booking confirmations and ticket delivery to reminders and administrative notifications, Email Settings ensure that every important interaction is delivered automatically and consistently.

Email notifications are an essential part of the attendee experience. They provide confirmation of successful registrations, deliver tickets and invoices, send reminders before events, and keep organizers informed of booking activities.

By configuring Email Settings correctly, you can provide professional, timely, and reliable communication for every event.

Purpose

The Email Settings section enables administrators to:

• Configure sender information.
• Customize email templates.
• Manage attendee notifications.
• Configure organizer and administrator emails.
• Send booking confirmations.
• Deliver tickets and invoices.
• Configure reminder emails.
• Maintain consistent branding across all email communications.

These settings ensure that attendees receive the right information at the right time.

Accessing Email Settings

To configure Eventixa email settings:

1. Log in to your WordPress Administration Dashboard.
2. Navigate to Eventixa → Settings.
3. Open the Email section.
4. Configure the available email options.
5. Click Save Changes.

WordPress Dashboard
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     Eventixa
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     Settings
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    Email Settings

How Email Settings Work

Whenever an action occurs within Eventixa that requires communication, the system automatically checks the configured email settings and sends the appropriate notification.

Booking or Event Action
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Determine Notification
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Load Email Template
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Apply Event & Attendee Data
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Send Email
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Recipient Receives Notification

Depending on your configuration, emails may be sent to attendees, organizers, administrators, or multiple recipients simultaneously.

Email Configuration Areas

Email Settings are organized into several functional sections. The available options may vary depending on your Eventixa edition and installed extensions.

Sender Information

The Sender Information section defines the identity used when Eventixa sends emails.

Typical configuration options include:

• Sender Name
• Sender Email Address
• Reply-To Address
• Organization Name

Using a recognizable sender name and a valid email address helps improve email deliverability and builds trust with recipients.

Email Templates

Email templates control the appearance and content of notifications sent by Eventixa.

Depending on your configuration, templates may include:

• Booking Confirmation
• Registration Confirmation
• Ticket Delivery
• Invoice Delivery
• Booking Updates
• Cancellation Notifications
• Reminder Emails

Templates help maintain consistent branding and messaging across all communications.

Booking Notifications

Booking notifications inform attendees and administrators about booking-related activities.

Examples include:

• Successful booking confirmation
• Booking status updates
• Booking cancellations
• Booking modifications
• Registration acknowledgements

These notifications keep everyone informed throughout the booking process.

Ticket & Invoice Emails

Eventixa can automatically deliver event documents after a successful booking.

Typical email content may include:

• Event tickets
• PDF tickets
• Booking information
• Invoice documents
• Order summary

Automating these emails reduces manual work while ensuring attendees receive the documents they need.

Reminder Emails

Reminder emails help attendees prepare for upcoming events.

Depending on your configuration, reminders may include:

• Upcoming event reminders
• Schedule notifications
• Event start reminders
• Last-minute updates

Reminder emails help reduce missed events and improve attendee engagement.

Administrative Notifications

Administrative notifications keep organizers and website administrators informed of important system activity.

Examples include:

• New bookings
• Booking cancellations
• Payment updates
• Registration activity
• System-generated notifications

These notifications allow administrators to monitor event activity without manually checking the dashboard.

Relationship with Other Modules

Email Settings integrate with many Eventixa features.

Module	Email Usage
Events	Sends event-related communications and updates.
Bookings	Sends booking confirmations and status notifications.
Tickets	Delivers digital tickets and ticket updates.
Payments	Sends payment confirmations and invoice emails.
Waitlist	Sends waitlist confirmations and availability notifications.
QR Tickets & Check-In	Delivers QR-enabled tickets used during event check-in.
My Account	Allows attendees to access information previously delivered by email.

Because Email Settings support multiple modules, changes made here affect communication across the entire Eventixa platform.

Best Practices

• Configure sender information before accepting registrations.
• Use a professional sender name that attendees will recognize.
• Ensure the sender email address belongs to your organization.
• Review every email template before publishing live events.
• Keep email content clear, concise, and informative.
• Test email delivery after making significant configuration changes.
• Include essential booking and event information in attendee communications.
• Regularly review email settings as your event workflow evolves.

Tips

• Use an email address associated with your domain to improve deliverability.
• Keep branding consistent across all Eventixa email templates.
• Avoid excessive customization that may make emails difficult to read on mobile devices.
• Send a test booking after updating templates to verify formatting and content.
• Monitor your mail server or SMTP service to ensure emails are being delivered successfully.

Related Documentation

Email Settings work closely with other Eventixa configuration areas.

For additional information, refer to:

• General Settings Overview
• General Configuration
• Page Settings
• Display Settings
• Payment Settings
• Advanced Settings
• Integrations & License
• Bookings
• Tickets
• Invoices
• Waitlist
• QR Tickets & Check-In

Next Steps

After configuring Email Settings:

1. Verify your sender information.
2. Review all available email templates.
3. Complete a test booking to confirm email delivery.
4. Verify that tickets and invoices are attached correctly (where applicable).
5. Confirm that reminder and administrative notifications are working as expected.
6. Periodically review email content to ensure it remains accurate and aligned with your organization’s branding.

Properly configured Email Settings ensure that attendees, organizers, and administrators receive timely, professional, and reliable communications throughout every stage of the event lifecycle.

Administrator Recommendation: Before launching your event platform, perform a complete end-to-end booking test and verify every email notification generated by Eventixa. Confirm that recipients, subject lines, branding, attachments, and message content are correct to provide attendees with a seamless and professional communication experience.