Refund Policy

Effective Date: July 25, 2026

At EventixaWP, we are committed to delivering reliable, high-quality WordPress plugins backed by professional customer support. We want you to purchase with confidence, which is why we offer a 7-day refund policy for eligible purchases.

This Refund Policy explains when refunds are available and how refund requests are handled.

1. 7-Day Money-Back Guarantee

All new purchases of Eventixa Pro are covered by a 7-day money-back guarantee from the date of purchase.

If you believe Eventixa Pro is not working as expected, please contact our support team first. In most cases, we can quickly resolve configuration issues or compatibility problems.

If we are unable to resolve a genuine product issue within the refund period, you may be eligible for a full refund.

2. Eligible Refund Requests

A refund may be approved if:

  • A feature advertised on our website does not function as described.
  • The issue is reproducible on a supported WordPress environment.
  • You have contacted our support team and provided reasonable information to help diagnose the issue.
  • Our team is unable to provide a working solution or fix within the applicable refund period.
  • The refund request is submitted within 7 days of the original purchase.

Our goal is always to resolve the problem before issuing a refund.

3. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • You changed your mind after purchasing.
  • You no longer need the plugin.
  • You purchased the wrong license or plan.
  • You did not read the product description or documentation before purchasing.
  • The plugin is incompatible with unsupported third-party plugins, themes, or custom code.
  • The issue is caused by your hosting environment or server configuration.
  • You require custom development or additional features that are not advertised.
  • You request a refund after the 7-day refund period has expired.
  • The plugin is functioning as advertised and the reported issue cannot be reproduced.

4. Support Before Refund

Before requesting a refund, we encourage you to contact our support team.

To help us investigate your issue, please include:

  • A description of the problem.
  • Steps to reproduce the issue.
  • Your WordPress version.
  • Your PHP version.
  • Your Eventixa version.
  • Screenshots or screen recordings (if applicable).
  • Any relevant error messages.

Providing complete information helps us resolve issues more quickly.

5. Compatibility

Eventixa is developed according to WordPress coding standards and is regularly tested with supported versions of WordPress and WooCommerce.

However, we cannot guarantee compatibility with:

  • Every WordPress theme.
  • Every third-party plugin.
  • Custom-developed plugins or themes.
  • Modified WordPress installations.
  • Unsupported hosting environments.

Compatibility issues caused by third-party software or customizations are generally not eligible for a refund if the Eventixa plugin itself is functioning correctly.

6. Refund Process

To request a refund:

  1. Contact our support team within 7 days of your purchase.
  2. Describe the issue in detail.
  3. Allow our team a reasonable opportunity to investigate and troubleshoot the problem.
  4. If we determine that the advertised functionality cannot be made to work within the refund period, your refund request will be approved.

Refunds are processed through Freemius, our authorized Merchant of Record.

Once approved, the refund will be issued using your original payment method. Processing times may vary depending on your payment provider.

7. Subscription Renewals

Automatic renewal payments are generally non-refundable, except where required by applicable law or in exceptional circumstances reviewed by our support team.

If you do not wish to renew your subscription, you should cancel automatic renewal before your next billing date through your Freemius customer account.

8. Chargebacks

If you experience an issue with your purchase, please contact our support team before initiating a chargeback with your payment provider.

Most issues can be resolved quickly through our support process.

Submitting a chargeback without first contacting us may delay resolution and may result in suspension of your license while the payment dispute is being investigated.

9. Abuse of the Refund Policy

We reserve the right to refuse refund requests in cases of:

  • Fraudulent activity.
  • License abuse or sharing.
  • Repeated refund requests from the same customer.
  • Violation of our Terms & Conditions.
  • Attempts to obtain free access to our products through misuse of the refund policy.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

Website
https://eventixawp.com

Support
https://eventixawp.com/contact/

Email
support@eventixawp.com

Third-Party Billing

Payments, subscriptions, license management, and approved refunds are processed securely through Freemius.

For more information, please review:

Our Commitment

We stand behind the quality of Eventixa Pro and are committed to helping our customers succeed. If an advertised feature does not work as intended and our support team is unable to resolve the issue within the 7-day refund period, we will honor our money-back guarantee and process your refund through Freemius.

This policy sets clear expectations while reassuring customers that you’ll make every reasonable effort to fix genuine issues before a refund is considered, which aligns well with Freemius’ refund workflow.