The Email system in Eventixa automatically sends notifications to customers and administrators throughout the event registration process. These emails keep attendees informed about their bookings, payments, tickets, and event updates while helping organizers stay informed about new registrations and booking activity.

Every email is template-based and can be customized from the Eventixa administration panel. Dynamic placeholders allow each email to display booking, customer, event, and payment information automatically.

Available in: Eventixa Core
Additional email types available in: Eventixa Pro

How the Email System Works

When an action occurs within Eventixa, the email system determines whether an email should be sent.

A typical workflow is shown below:

Customer Registers
        │
        ▼
Booking Created
        │
        ▼
Email Triggered
        │
        ▼
Placeholders Replaced
        │
        ▼
Email Sent

Each email is triggered by a specific event within the booking lifecycle.

Email Settings

All email notifications can be managed from:

Eventixa → Settings → Emails

Each email template can be configured independently.

Typical settings include:

• Enable or Disable
• Email Subject
• Email Heading
• Email Content
• Available Placeholders

This allows you to customize every email to match your organization’s branding and communication style.

Available Email Notifications

Depending on the installed edition of Eventixa, the following email notifications are available.

Eventixa Core

Customer Emails

• Booking Confirmation
• Payment Confirmation
• Booking Cancelled
• Booking Refunded

Administrator Emails

• New Booking Notification

Eventixa Pro

In addition to the Core emails, Eventixa Pro includes:

• Ticket Email with PDF Ticket
• QR Ticket Email
• Reminder Emails
• Invoice Emails
• Waitlist Notifications

The exact emails available depend on the enabled Pro modules.

Email Triggers

Each email is automatically sent when a specific action occurs.

Event	Email
Booking created	Booking Confirmation
Payment completed	Payment Confirmation
New booking received	Administrator Notification
Booking cancelled	Booking Cancelled
Booking refunded	Booking Refunded

No manual action is required once email notifications are enabled.

Email Templates

Every notification uses an editable email template.

Templates typically contain:

• Subject
• Heading
• Body Content
• Dynamic Placeholders

This allows the same template to generate personalized emails for every booking.

Dynamic Placeholders

Eventixa automatically replaces placeholders with real booking information before sending an email.

Common placeholders include:

Booking

• {booking_number}
• {booking_status}
• {booking_total}
• {booking_date}

Customer

• {customer_name}
• {customer_email}
• {customer_phone}

Event

• {event_name}
• {event_start_date}
• {event_start_time}
• {event_end_date}
• {event_end_time}

Payment

• {payment_status}
• {payment_method}

Ticket

• {ticket_summary}

Booking Summary

• {booking_summary}

Additional placeholders are available depending on the email template and installed modules.

HTML Email Templates

Eventixa uses HTML email templates to provide professionally formatted notifications.

Templates support:

• Headings
• Paragraphs
• Buttons
• Tables
• Booking summaries
• Ticket summaries
• Event information

This ensures emails display consistently across most modern email clients.

Email Delivery Flow

A complete booking may trigger multiple emails.

Booking Created
        │
        ▼
Booking Confirmation
        │
        ▼
Payment Successful
        │
        ▼
Payment Confirmation
        │
        ▼
(Optional)
Booking Refunded
        │
        ▼
Refund Notification

Administrators may also receive a New Booking Notification when a booking is created.

Relationship with Bookings

The email system is fully integrated with the booking system.

Emails automatically use information from:

• Booking
• Customer
• Event
• Tickets
• Payment
• Attendees

This ensures every notification contains accurate and up-to-date information.

Relationship with Payments

Payment-related emails are automatically triggered when payment status changes.

Examples include:

• Payment Confirmation
• Booking Refunded

Online payment gateways update these emails automatically after payment has been verified.

Relationship with Tickets

Ticket information is automatically included in relevant emails.

Depending on the template, attendees may receive:

• Ticket Summary
• Purchased Tickets
• Event Information

Eventixa Pro can also include PDF tickets and QR codes in supported email templates.

Testing Email Templates

Before publishing your event, it is recommended to:

• Review every enabled email template.
• Verify placeholder usage.
• Complete a test booking.
• Confirm email formatting on desktop and mobile devices.
• Check that customer and administrator notifications are delivered correctly.

Testing helps ensure attendees receive accurate information throughout the registration process.

Best Practices

• Enable only the email notifications required for your workflow.
• Use clear and descriptive email subjects.
• Personalize emails using dynamic placeholders instead of manually entering information.
• Include booking and event details to reduce customer support requests.
• Review your email templates whenever you update your branding or event registration process.

Tips

• Eventixa automatically sends emails based on booking and payment events, reducing the need for manual communication.
• Every email template can be customized independently without affecting other notifications.
• Dynamic placeholders ensure each recipient receives personalized information based on their booking.
• Eventixa Pro expands the email system with advanced notifications such as ticket delivery, QR code emails, reminder emails, invoices, and waitlist notifications, providing a complete communication solution for event organizers.