Ticket Settings

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Eventixa Ticket Settings control global checkout access and the default behavior used by tickets created through the Eventixa event editor.

Use these settings to configure site-wide ticket and checkout behavior before creating or selling Eventixa tickets.

Available in: Eventixa Core + Eventixa Pro enhancements
Location: Eventixa → Settings → Tickets → General
Requires: Eventixa Core
Related features: Tickets, Checkout, Guest Checkout, Bookings, Attendees, Payments

Overview

The Ticket settings area contains the Ticket & Checkout Settings section.

Its purpose is to control global checkout access and establish default behavior used by tickets created from the Eventixa event editor.

Ticket Settings are global.

Individual ticket configuration such as pricing, capacity, sale schedule, quantity rules, attendee collection, and other ticket-specific options is managed while editing the corresponding event and ticket.

How to Open Ticket Settings

Sign in to your WordPress dashboard.
Go to Eventixa → Settings.
Open the Tickets tab.
Open General.
Review the Ticket & Checkout Settings section.
Configure the required options.
Click Save Changes.
Test the checkout workflow before opening registrations.

Eventixa Ticket Settings screen showing global ticket and checkout configuration — Configure site-wide Eventixa ticket and checkout behavior from the Tickets settings area.

Ticket Settings vs Individual Ticket Settings

Eventixa separates global settings from individual ticket configuration.

Global Ticket Settings

Configured from: Eventixa → Settings → Tickets → General

These settings control site-wide checkout access and ticket defaults.

Individual Ticket Settings

Configured from the Eventixa event editor.

Individual ticket configuration can include ticket-specific information such as:

Ticket name
Price
Capacity
Sale schedule
Quantity rules
Attendee collection
Other ticket-level options

This separation allows you to establish global behavior while still configuring each ticket according to the needs of an event.

Guest Checkout

One of the global checkout settings available in Eventixa Core is Allow Guest Checkout.

Guest Checkout allows visitors to complete eligible Eventixa registrations without signing in to a WordPress account.

Open: Eventixa → Settings → Tickets → General

Then enable: Allow Guest Checkout

Save the settings after enabling the option.

What Happens When Guest Checkout Is Enabled?

When Guest Checkout is enabled, eligible visitors can:

Select tickets
Proceed to checkout
Enter purchaser information
Enter attendee information where required
Complete payment for paid tickets
Receive booking confirmation

without creating or signing into a WordPress account first.

Guest registrations still create the normal Eventixa booking and attendee records.

What Happens When Guest Checkout Is Disabled?

When Guest Checkout is disabled, unauthenticated visitors can be required to sign in before completing checkout.

This can be useful for:

Member-only events
Private training
Customer-only registrations
Internal events
Websites where bookings need to stay linked to WordPress accounts

Choose the setting based on how you want visitors to access registration.

Guest Purchaser Information

Guest purchasers are not authenticated WordPress users, so purchaser information is collected through checkout.

The purchaser email is especially important because Eventixa can use it for workflows such as:

Booking confirmation
Ticket delivery
Event communication
Virtual-event information
Booking-related access

Visitors should use an email address they can access.

Purchaser vs Attendee

A purchaser and an attendee are not always the same person.

For example, one purchaser can buy three tickets for:

Themselves
A colleague
A friend

Where individual attendee collection is enabled, Eventixa can store separate attendee information for each participant.

Guest Checkout and Attendee Collection

Guest Checkout works alongside the ticket’s attendee collection configuration.

Depending on the individual ticket setup, Eventixa can collect:

Purchaser information
Individual attendee information where configured
Multiple attendees for multiple ticket quantities

Attendee collection behavior is configured at ticket level rather than from the global Ticket Settings page.

Guest Checkout with Free Tickets

Guest Checkout can be used with free standard tickets.

A typical workflow is:

Visitor selects a free ticket.
Visitor proceeds to checkout.
Purchaser details are entered.
Attendee information is entered where required.
Registration is completed.
Eventixa creates the booking and attendee records.

No payment transaction is required for a free ticket.

Guest Checkout with Paid Tickets

Guest visitors can also complete paid ticket bookings when a supported payment method is configured.

The typical flow is: Ticket Selection → Guest Details → Attendee Details → Payment → Booking Confirmation

The payment methods available at checkout are controlled separately under Eventixa Payment Settings.

Guest Checkout and Capacity

Guest registrations consume ticket capacity in the same Eventixa booking workflow as authenticated registrations.

Enabling Guest Checkout changes the account requirement.

It does not bypass:

Ticket capacity
Ticket availability
Sale schedules
Quantity rules
Payment requirements
Attendee requirements

Guest Checkout and Payments

Guest Checkout does not replace payment configuration.

For paid tickets, the visitor still needs to use an available Eventixa payment method.

Configure payment methods from: Eventixa → Settings → Payments

The available checkout method depends on the payment gateways and integrations active on the website.

Guest Checkout and WooCommerce

If Eventixa is using WooCommerce as the checkout engine, WooCommerce can also have its own account and guest-checkout requirements.

If Eventixa Guest Checkout is enabled but visitors are still being asked to sign in, review the WooCommerce checkout configuration as well.

Logged-In Checkout

When a visitor is already logged in, Eventixa can use their authenticated account information during checkout.

For authenticated checkout, the account-linked email can remain tied to the current user.

Use authenticated checkout when bookings need to remain associated with recognized WordPress users.

How Global Ticket Defaults Work

The Ticket & Checkout Settings section is also designed to provide default behavior for tickets created through the Eventixa event editor.

These global settings establish the starting configuration.

You can then configure the individual ticket according to the event’s requirements.

This keeps common behavior consistent while still allowing ticket-level customization.

Global Defaults vs Existing Tickets

Global settings and ticket-level settings should be treated separately.

A global default is intended to guide site-wide ticket behavior and ticket creation.

An individual ticket retains the configuration saved for that ticket.

When changing global ticket behavior on a live website, review existing tickets and test the affected checkout workflows rather than assuming every previously created ticket has changed.

Example: Public Conference

Suppose you are running a public conference where most visitors do not already have accounts.

A suitable workflow is:

Go to Eventixa → Settings → Tickets → General.
Enable Allow Guest Checkout.
Save the settings.
Create your event tickets.
Configure ticket price, capacity, and attendee requirements.
Configure a payment gateway for paid tickets.
Log out of WordPress.
Open the event as a visitor.
Select a ticket.
Complete checkout as a guest.
Verify the booking and attendee records.
Confirm the customer receives the expected email.

Example: Members-Only Event

For a private members-only event, you may prefer to disable Guest Checkout.

Visitors must then authenticate before completing the supported checkout workflow.

This helps keep registrations associated with recognized WordPress accounts.

Recommended Testing

After changing Ticket Settings, test:

Guest checkout while logged out
Authenticated checkout while logged in
Free ticket registration
Paid ticket registration
Multiple ticket quantities
Attendee information collection
Capacity updates
Ticket availability
Confirmation emails
Payment completion
Coupons if used
Recurring-event tickets where applicable
Virtual-event access where applicable

Testing a real frontend booking is the best way to confirm that your global and individual ticket settings work together correctly.

Important Notes

Ticket Settings are available from Eventixa → Settings → Tickets → General.
The settings section is named Ticket & Checkout Settings.
It controls global checkout access and default behavior for tickets created through the Eventixa event editor.
Allow Guest Checkout is available in Eventixa Core.
Guest Checkout allows eligible visitors to register without a WordPress account.
Guest registrations still create Eventixa bookings and attendees.
Guest registrations consume capacity normally.
Ticket-specific configuration remains managed from the individual event or ticket.
Payment settings are configured separately.
WooCommerce can have its own guest-checkout requirements when it is used as the checkout engine.
Always test checkout after changing global ticket settings.

Troubleshooting

Guests Are Asked to Log In

Go to: Eventixa → Settings → Tickets → General

Confirm that Allow Guest Checkout is enabled.

Save the settings and test again while logged out.

Guest Checkout Is Enabled but Login Is Still Required

Check whether the site is using another checkout system such as WooCommerce.

WooCommerce can apply its own account or guest-checkout requirements.

Also verify that you are testing the intended Eventixa checkout workflow.

Guest Booking Is Missing

Guest bookings should still appear in Eventixa booking management.

Review:

Checkout result
Booking status
Payment result for paid tickets
Ticket availability

Guest Does Not Receive Confirmation

Check:

Purchaser email
Eventixa email settings
WordPress email delivery
Spam or junk folder
Email delivery logs where available

Capacity Does Not Update

Guest Checkout does not bypass capacity rules.

Review:

Ticket capacity
Booking status
Ticket quantity
Checkout result

Then verify the booking under Eventixa → Bookings.

Paid Ticket Cannot Complete Checkout

Check: Eventixa → Settings → Payments

Make sure an appropriate payment method is enabled and correctly configured.

Frequently Asked Questions

Where Are Eventixa Ticket Settings?