Email Settings

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Eventixa Email Settings control the global sender information, booking email templates, and visual styling used by supported Eventixa email notifications.

Use these settings to keep customer and administrator emails consistent across event registrations, bookings, ticket communication, and other supported Eventixa workflows.

Available in: Eventixa Core + Eventixa Pro enhancements
Location: Eventixa → Settings → Emails
Requires: Eventixa Core
Related features: Bookings, Tickets, Attendees, Customer Emails, Administrator Emails, Email Templates

Overview

The Eventixa Emails area is divided into three main sections:

Senders
Templates
Styling

These sections correspond to:

Email Sender Settings
Email Templates
Email Styling

The Email Sender Settings section controls sender details and global email behavior.

The Email Templates section manages booking email triggers, subjects, headings, and message templates.

The Email Styling section controls the global email wrapper applied when booking and ticket emails are rendered.

How to Open Email Settings

Sign in to your WordPress dashboard.
Go to Eventixa → Settings.
Open the Emails tab.
Choose Senders, Templates, or Styling.
Update the required settings.
Click Save Changes.
Test an Eventixa booking or email workflow.

Eventixa Email Settings showing Senders Templates and Styling tabs — Eventixa organizes email configuration into sender information, templates, and global email styling

Email Settings Explained

Section	What It Controls
Senders	Sender details and global Eventixa email behavior
Templates	Booking email triggers, subjects, headings, and email message templates
Styling	Global visual wrapper used by Eventixa booking and ticket emails

These sections are part of the current Eventixa email settings system.

Email Sender Settings

Open: Eventixa → Settings → Emails → Senders

The Email Sender Settings section controls the sender information and global behavior used by Eventixa emails.

Sender information helps recipients understand who the email came from.

Use recognizable sender information that matches your website, organization, or event brand.

Why Sender Information Matters

Clear sender information can improve the customer experience because recipients can immediately identify the source of booking and ticket emails.

Sender information is especially important for emails related to:

Booking confirmation
Event registration
Ticket communication
Booking status updates
Event-related notifications
Administrator notifications

Avoid using confusing or unrelated sender details.

Sender Email and Email Delivery

The sender configured in Eventixa controls how supported Eventixa emails identify themselves.

Actual email delivery still depends on the WordPress mail environment.

That can include:

WordPress mail configuration
Hosting mail configuration
SMTP plugins
Transactional email services
Domain authentication
Spam filtering

Changing Eventixa sender settings does not by itself configure an SMTP service.

Email Templates

Open: Eventixa → Settings → Emails → Templates

The Email Templates section manages booking email triggers, subjects, headings, and message templates.

This is the main area for controlling the content of supported Eventixa email notifications.

What an Email Template Controls

Depending on the template, Eventixa can manage email information such as:

Whether the supported email trigger is active
Email subject
Email heading
Email message content

Templates are used by Eventixa workflows when the corresponding email condition is triggered.

Email Triggers

Email templates are connected to specific Eventixa actions or booking states.

A template is used when its related workflow occurs.

Examples of Eventixa email workflows can include:

Booking-related customer notifications
Administrator booking notifications
Ticket communication
Other supported event email actions

The exact template should be configured according to the workflow it represents.

Email Subject

The email subject is the text recipients see in their inbox before opening the message.

Use a clear subject that explains the purpose of the email.

For example: Your Event Booking Confirmation

A useful subject should help the recipient identify:

The purpose of the message
The relevant event or registration context
Whether any action is required

Email Heading

The email heading appears inside the rendered Eventixa email.

It should summarize the main purpose of the message.

For example: Booking Confirmed or Your Event Ticket

Keep headings short and easy to understand.

Email Message Content

The message body contains the main information delivered to the customer or administrator.

Depending on the template and workflow, this can include booking, event, attendee, ticket, or other supported Eventixa information.

Write message content that is clear and directly relevant to the notification.

Email Placeholders

Eventixa email templates can work with supported placeholders to insert dynamic information into messages.

Placeholders help avoid manually entering information that changes for every booking or event.

For example, dynamic email information can represent values related to:

Customer
Booking
Event
Ticket
Attendee
Payment

Use only placeholders supported by the Eventixa email system.

The dedicated Email Placeholders documentation should be used when you need the complete supported placeholder reference.

Template Content vs Email Styling

Email Templates and Email Styling perform different jobs.

Templates control the actual email content.

This includes items such as:

Subject
Heading
Message

Styling controls the shared visual wrapper used around supported Eventixa emails.

This separation allows you to update the overall appearance without editing every email template individually.

Email Styling

Open: Eventixa → Settings → Emails → Styling

The Email Styling section customizes the global Eventixa email wrapper.

These styling settings are automatically applied when booking and ticket emails are rendered.

Use this area when you want supported Eventixa emails to share a consistent visual presentation.

Global Email Wrapper

The global wrapper provides the common presentation around Eventixa email content.

Instead of rebuilding the visual structure inside every template, Eventixa applies the shared email styling when messages are rendered.

A simplified workflow is: Email Template Content → Eventixa Email Styling → Rendered Email

This helps maintain consistent branding throughout the email system.

Why Use Global Email Styling?

Global styling is useful because it keeps different Eventixa email types visually consistent.

For example, a booking confirmation and ticket email can use different message content while still sharing the same overall presentation.

This reduces duplicated styling work.

Booking Emails

Eventixa booking emails are connected to the booking workflow.

When a supported booking event occurs, Eventixa can use the corresponding configured template to prepare the email.

The final rendered email combines:

Template settings
Dynamic Eventixa information
Global email styling

Ticket Emails

Supported ticket emails also use the Eventixa email rendering system.

Where the ticket workflow sends an email, the configured template and global styling are used to produce the final message.

Ticket-specific capabilities can vary depending on the Eventixa features active on the website.

Customer Emails

Customer-facing emails are intended for the purchaser or attendee associated with the Eventixa workflow.

These messages can provide important information such as:

Registration confirmation
Booking information
Ticket information
Event details
Payment-related context
Other supported customer communication

Use customer-facing wording that is easy for event attendees to understand.

Administrator Emails

Administrator notifications are designed to help site administrators stay informed about supported Eventixa activity.

Administrator messages can be structured differently from customer-facing templates because their purpose is operational rather than attendee-facing.

Keep administrator emails concise and useful for event management.

Email Settings and Bulk Emails

The global Email Settings and Eventixa Bulk Emails serve different purposes.

Email Settings control automated email behavior and templates used by supported Eventixa workflows.

Bulk Emails allow administrators to send supported messages to selected event-related recipients.

Changing an automated email template does not automatically change the content of every manually created Bulk Email.

Email Settings and MailPoet

MailPoet is configured separately under: Eventixa → Settings → Integrations

The MailPoet integration makes MailPoet available to Eventixa events, while list selection and event-specific behavior are managed through the integration workflow.

MailPoet does not replace the native Eventixa email template system.

They serve different purposes.

How Eventixa Emails Work

A simplified Eventixa email workflow is: Eventixa Action → Email Trigger → Template → Dynamic Data → Global Styling → WordPress Mail System

For example:

A supported booking action occurs.
Eventixa determines which email workflow applies.
The configured template is loaded.
Dynamic Eventixa information is inserted.
Global email styling is applied.
The message is passed to the WordPress email system.

This is why both Eventixa configuration and the WordPress mail environment matter when troubleshooting delivery.

Example: Configure Booking Emails

A practical setup workflow is:

Go to Eventixa → Settings → Emails.
Open Senders.
Configure recognizable sender information.
Save the settings.
Open Templates.
Review the booking-related email templates.
Configure the subject, heading, and message content.
Save the settings.
Open Styling.
Configure the global email appearance.
Save the settings.
Create a test Eventixa booking.
Confirm the expected email is received.
Review the rendered email on desktop and mobile.

Example: Update Email Branding

Suppose you want all Eventixa booking and ticket emails to share an updated brand presentation.

Instead of editing each email template individually:

Open Eventixa → Settings → Emails → Styling.
Update the supported global email styling.
Save your changes.
Trigger a test booking email.
Trigger a supported ticket email.
Confirm that both use the updated wrapper.

Template-specific content remains separate from the shared styling.

Recommended Email Testing

Before launching registrations, test:

Sender information
Customer email delivery
Administrator email delivery
Email subjects
Email headings
Template message content
Supported placeholders
Booking confirmation emails
Ticket-related emails
Free booking workflows
Paid booking workflows
Email appearance
Mobile rendering
Spam/junk placement
SMTP or transactional email delivery if used

Do not rely only on the settings screen. Trigger actual Eventixa workflows and inspect the resulting emails.

Important Notes

Email Settings are located at Eventixa → Settings → Emails.
The Email area contains Senders, Templates, and Styling sections.
Email Sender Settings control sender details and global email behavior.
Email Templates manage booking email triggers, subjects, headings, and message templates.
Email Styling controls the global wrapper used by Eventixa emails.
Global email styling is automatically applied when supported booking and ticket emails are rendered.
WordPress or SMTP configuration still controls actual message transport.
MailPoet integration is separate from native Eventixa email templates.
Always test real Eventixa email workflows after changing email settings.

Troubleshooting

Eventixa Email Is Not Received

Check:

Recipient email address
Eventixa sender configuration
Relevant email template
WordPress email delivery
SMTP configuration if used
Spam or junk folder
Hosting mail restrictions
Transactional email logs where available

If no WordPress email is being delivered at all, the issue may be outside Eventixa.

Email Subject Is Incorrect

Go to: Eventixa → Settings → Emails → Templates

Open the relevant email template and review its subject.

Save your changes and trigger a new test email.

Previously sent emails will not be changed.

Email Heading Is Incorrect

Open the relevant template and review the configured heading.

The heading is separate from the inbox subject.

Email Content Is Missing Dynamic Information

Check that:

The correct supported placeholder is being used.
The relevant booking, attendee, event, or ticket data exists.
The template was saved.
You are testing the correct email workflow.

Use the Eventixa Email Placeholders documentation for supported placeholder references.

Email Styling Does Not Change

Go to: Eventixa → Settings → Emails → Styling

Confirm the new settings were saved.

Then trigger a new email.

Existing emails already delivered to an inbox will not be restyled automatically.

Booking Email Works but Ticket Email Looks Different

Confirm that both workflows use the Eventixa email rendering system and review any feature-specific ticket configuration.

Also check the global Email Styling settings.

Emails Go to Spam

Eventixa controls the content and sender configuration used by supported Eventixa emails, but spam placement also depends on mail infrastructure.

Review:

Sender domain
SMTP configuration
SPF
DKIM
DMARC
Hosting mail reputation
Email content

Sender Address Is Rejected

Some hosting providers or SMTP services require the sender address to use a verified domain or authenticated mailbox.

Review your WordPress mail or SMTP configuration if the Eventixa sender is being rejected.

Frequently Asked Questions

Where Are Eventixa Email Settings?

Go to: Eventixa → Settings → Emails

What Email Settings Does Eventixa Provide?

Eventixa provides:

Email Sender Settings
Email Templates
Email Styling

What Can I Configure in Email Templates?