Customer Emails are automatic notifications sent to attendees throughout the booking lifecycle. They keep customers informed about their registration, payment, booking status, and any important changes related to their event booking.

Eventixa automatically sends the appropriate email when a booking event occurs, eliminating the need for manual communication and ensuring customers receive timely updates.

Each customer email can be individually enabled, customized, and managed from the Email settings.

Available in: Eventixa Core
Additional customer email notifications available in: Eventixa Pro

Accessing Customer Email Settings

To manage customer emails:

1. Navigate to Eventixa → Settings → Emails.
2. Select the customer email you want to configure.
3. Customize the email settings.
4. Save your changes.

Each email template is configured independently.

Customer Email Types

Eventixa Core includes the following customer email notifications:

Email	Trigger	Recipient
Booking Confirmation	Booking successfully created	Customer
Payment Confirmation	Payment successfully received	Customer
Booking Cancelled	Booking status changed to Cancelled	Customer
Booking Refunded	Booking status changed to Refunded	Customer

Each notification serves a specific purpose within the booking lifecycle.

Booking Confirmation

The Booking Confirmation email is sent after a booking has been successfully created.

This email confirms that the attendee’s registration has been received.

Typical information includes:

• Booking Number
• Event Name
• Event Date
• Ticket Summary
• Customer Information
• Booking Summary
• Booking Link

This is usually the first email a customer receives after completing registration.

Payment Confirmation

For paid events, the Payment Confirmation email is sent after payment has been successfully completed.

Typical contents include:

• Payment Status
• Payment Method
• Booking Number
• Event Information
• Purchased Tickets
• Order Total

This email confirms that payment has been successfully received.

Booking Cancelled

If a booking is cancelled, Eventixa automatically sends a cancellation email.

This email notifies the customer that:

• Their booking has been cancelled.
• Their registration is no longer active.
• The booking status has been updated.

This helps prevent confusion before the event.

Booking Refunded

When a booking is marked as Refunded, Eventixa can automatically send a refund confirmation email.

Typical information includes:

• Booking Number
• Customer Name
• Event Name
• Refund Confirmation

Note: This email confirms that the booking has been marked as refunded within Eventixa. The actual financial refund must be processed separately through the original payment method.

Email Template Settings

Each customer email provides its own configuration options.

Typical settings include:

• Enable or Disable the email
• Email Subject
• Email Heading
• Email Content
• Available Placeholders

This allows every email to be customized independently.

Dynamic Placeholders

Customer emails support Eventixa’s placeholder system, allowing booking information to be inserted automatically.

Common placeholders include:

Booking

• {booking_number}
• {booking_status}
• {booking_total}
• {booking_date}

Customer

• {customer_name}
• {customer_first_name}
• {customer_last_name}
• {customer_email}
• {customer_phone}

Event

• {event_name}
• {event_start_date}
• {event_start_time}
• {event_end_date}
• {event_end_time}

Payment

• {payment_status}
• {payment_method}

Information Blocks

• {booking_summary}
• {ticket_summary}
• {customer_information}
• {payment_summary}
• {event_information}

Available placeholders vary depending on the email template.

Email Workflow

The following diagram illustrates a typical customer email workflow.

Customer Registers
        │
        ▼
Booking Created
        │
        ▼
Booking Confirmation Email
        │
        ▼
Payment Successful
        │
        ▼
Payment Confirmation Email
        │
        ▼
(Optional)
Booking Cancelled
        │
        ▼
Booking Cancelled Email
        │
        ▼
(Optional)
Booking Refunded
        │
        ▼
Booking Refunded Email

Emails are automatically triggered as the booking progresses.

Relationship with Bookings

Customer emails are directly connected to the booking system.

Whenever booking information changes, Eventixa automatically uses the latest booking data when generating the email.

Information is pulled from:

• Booking
• Customer
• Event
• Tickets
• Payment
• Attendees

This ensures customers always receive accurate information.

Relationship with Payments

Payment-related customer emails are sent automatically when payment status changes.

Examples include:

• Payment Confirmation
• Booking Refunded

Online payment gateways such as Stripe and PayPal automatically trigger these notifications after successful payment.

Eventixa Pro Customer Emails

Eventixa Pro expands the customer email system with additional notifications, including:

• Ticket Email with PDF Ticket
• QR Ticket Delivery
• Event Reminder Emails
• Invoice Emails
• Waitlist Notifications
• Other advanced event communication emails based on enabled Pro features

These emails are configured using the same email management interface.

Best Practices

• Keep customer emails enabled so attendees receive timely updates about their bookings.
• Use clear and descriptive subject lines to improve email recognition.
• Personalize email content using placeholders rather than hard-coded information.
• Include essential booking and event details to reduce customer support requests.
• Test each email template after making changes to verify formatting and placeholder output.

Tips

• Customer emails are sent automatically based on booking and payment events, helping you maintain consistent communication with attendees.
• Each email template can be customized independently without affecting other notifications.
• Dynamic placeholders ensure every customer receives personalized information specific to their booking.
• Eventixa Pro extends the email system with ticket delivery, QR codes, reminders, invoices, and other advanced customer notifications for a complete attendee communication experience.