Eventixa allows administrators to review and manage attendee records throughout the registration lifecycle. From the Attendee Details page, you can monitor registration status, review submitted attendee information, access the related booking, manage attendee notes, and perform attendee check-in.
Unlike bookings, attendee records represent individual participants, making it easy to manage each registered person separately—even when multiple attendees belong to the same booking.
Available in: Eventixa Core
Additional check-in features available in: Eventixa Pro
Opening an Attendee
To edit or review an attendee:
- Navigate to Tickets → Attendees.
- Locate the attendee using the search or available filters.
- Click the View action.
The Attendee Details page displays all information associated with that attendee.
Attendee Details Page
The Attendee Details page provides a complete overview of the attendee registration.
Information displayed includes:
- Event
- Event Date
- Registration Type
- Attendee Status
- Check-in Status
- Attendee Information
- Collected Registration Fields
- Attendee Notes
- Related Booking
- Ticket PDF (Pro)
Registration Information
The Registration Details section displays the attendee’s registration information.
This includes:
- Event Name
- Event Date
- Registration Type
- Attendee Status
- Check-in Status
For recurring events, the attendee is linked to the selected occurrence rather than the entire event series.
Attendee Information
The attendee profile displays the personal information collected during registration.
Typical information includes:
- Name
- Email Address
- Seat (if applicable)
This information is automatically created from the booking and registration process.
Collected Attendee Information
If the ticket includes custom attendee information fields, Eventixa stores the submitted responses with the attendee record.
Depending on your registration form, this section may include:
- Phone Number
- Company
- Job Title
- Department
- Dietary Preference
- Emergency Contact
- T-Shirt Size
- Accessibility Requirements
- Custom Registration Questions
Only the fields configured for the ticket are displayed.
Attendee Status
The attendee record displays the current registration status.
Typical statuses include:
| Status | Description |
|---|---|
| Pending | Registration is awaiting confirmation. |
| Completed | Registration has been successfully completed. |
Attendee status is automatically synchronized with the related booking.
Check-in Status (Pro)
Eventixa Pro tracks whether an attendee has arrived at the event.
Available statuses include:
| Status | Description |
|---|---|
| Not Checked In | The attendee has not yet been checked in. |
| Checked In | The attendee has successfully checked in. |
The attendee can be checked in using:
- QR Ticket Scanner
- Manual Check-in button
Viewing the Related Booking
Each attendee remains linked to the original booking.
From the Attendee Details page, click View Booking to open the associated booking record.
The booking provides additional information including:
- Payment Details
- Booking Status
- Purchased Tickets
- Booking History
- Customer Information
Attendee Notes
The Attendee Notes panel records important activity related to the attendee.
Examples include:
- Registration status updates
- Booking synchronization
- Check-in activity
- Administrator notes
Each note includes:
- Date
- Time
- User or system that performed the action
This creates a complete history of attendee activity.
Ticket Actions (Pro)
For Eventixa Pro users, the attendee page provides ticket management options.
Available actions include:
- Download Ticket PDF
- Re-send Ticket Email
These actions allow organizers to quickly resend tickets or provide another copy if requested by the attendee.
Registration Synchronization
Attendee records are automatically synchronized with the associated booking.
Examples include:
- Booking completed → Attendee marked as Completed
- Booking cancelled → Attendee status updated
- Booking refunded → Registration updated accordingly
This synchronization ensures attendee records remain consistent with the booking.
Recurring Event Attendees
For recurring events, attendee records display the specific occurrence date selected during registration.
This allows organizers to identify exactly which occurrence an attendee is scheduled to attend.
Best Practices
- Verify attendee information before the event begins.
- Review custom registration fields for special requests such as dietary requirements or accessibility needs.
- Use attendee notes to record important event-day information.
- Open the related booking when payment or customer information needs to be reviewed.
- Confirm attendees are checked in only after they have arrived at the event.
Tips
- Each attendee represents an individual registration, even when multiple attendees belong to the same booking.
- Attendee information is automatically collected during the registration process and displayed on the Attendee Details page.
- Changes to booking status are automatically reflected in the attendee record, ensuring both remain synchronized.
- With Eventixa Pro, organizers can download ticket PDFs, resend ticket emails, and perform manual or QR-based attendee check-ins directly from the attendee management screen.
