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Troubleshooting

The Troubleshooting Settings guide helps administrators identify and resolve common issues related to Eventixa’s settings and configuration. While most settings work immediately after they are saved, incorrect configuration, missing pages, caching, plugin conflicts, or server-related issues can sometimes prevent Eventixa from functioning as expected.

This guide provides practical solutions for the most frequently encountered configuration problems and outlines the recommended steps to restore normal operation.

Before investigating advanced issues, always ensure that Eventixa and its extensions are updated to the latest compatible versions and that your WordPress installation meets the minimum system requirements.

When to Use This Guide

Refer to this guide if you experience issues such as:

  • Settings are not saving.
  • Event pages are not displaying correctly.
  • Checkout or booking pages are unavailable.
  • Display changes are not visible.
  • Email notifications are not being received.
  • Payment gateways are unavailable or not working.
  • Changes appear inconsistent across the website.
  • Frontend pages return errors or display unexpected content.

Most configuration issues can be resolved by reviewing the relevant settings and following the troubleshooting steps provided below.

Troubleshooting Workflow

Use the following workflow whenever you encounter a configuration-related issue.

Identify the Problem
         │
         ▼
Review Related Settings
         │
         ▼
Verify WordPress Pages
         │
         ▼
Clear Cache
         │
         ▼
Test Again
         │
         ▼
Issue Resolved?
      │          │
     Yes         No
      │           │
      ▼           ▼
 Continue    Contact Support

Common Configuration Issues

Settings Are Not Saving

Symptoms
  • Changes revert after refreshing the page.
  • New configuration values are not retained.
  • Settings appear unchanged after clicking Save Changes.
Possible Causes
  • Insufficient user permissions.
  • Browser caching.
  • Plugin conflicts.
  • Security or firewall restrictions.
  • Server configuration issues.
Resolution
  • Ensure you are logged in with an Administrator account.
  • Click Save Changes and wait for the confirmation message.
  • Clear your browser cache and reload the page.
  • Temporarily disable caching plugins and test again.
  • Check whether any security plugin is blocking administrative requests.
  • Verify that your server is not preventing WordPress from saving options.

Eventixa Pages Are Missing

Symptoms
  • Event pages return a 404 error.
  • Visitors cannot access event listings.
  • Booking pages display “Page Not Found.”
Possible Causes
  • Required pages have not been assigned.
  • Assigned pages have been deleted.
  • Incorrect page selection.
Resolution
  • Navigate to Eventixa → Settings → Pages.
  • Verify that all required pages are assigned.
  • Reassign pages if necessary.
  • If a page was deleted, create a new page and assign it.
  • Save the updated configuration.

Changes Are Not Visible on the Frontend

Symptoms
  • Display changes do not appear.
  • Updated settings seem to have no effect.
Possible Causes
  • Browser cache.
  • Website caching plugin.
  • CDN cache.
  • Theme caching.
Resolution
  • Refresh the page using a hard reload.
  • Clear your browser cache.
  • Purge your website cache.
  • Clear your CDN cache if applicable.
  • Reload the page and verify the changes.

Display Layout Appears Incorrect

Symptoms
  • Event layouts are broken.
  • Missing styling.
  • Unexpected page appearance.
Possible Causes
  • Theme compatibility.
  • CSS optimization plugins.
  • Display configuration.
  • Template overrides.
Resolution
  • Review Display Settings.
  • Temporarily switch to a default WordPress theme for testing.
  • Disable CSS optimization temporarily.
  • Verify that template overrides are up to date.
  • Clear all caches.

Booking or Checkout Page Is Not Working

Symptoms
  • Checkout page does not load.
  • Booking process cannot be completed.
  • Registration buttons do not function.
Possible Causes
  • Checkout page is not assigned.
  • Payment configuration is incomplete.
  • JavaScript conflict.
  • Theme or plugin conflict.
Resolution
  • Verify the Checkout Page assignment.
  • Review Payment Settings.
  • Test with other plugins temporarily disabled.
  • Check the browser console for JavaScript errors.
  • Confirm that required Eventixa components are active.

Email Notifications Are Not Received

Symptoms
  • Booking confirmation emails are missing.
  • Tickets are not delivered.
  • Reminder emails are not sent.
Possible Causes
  • Incorrect sender configuration.
  • Mail server issues.
  • SMTP configuration.
  • Email blocked by spam filters.

Resolution

  • Verify Email Settings.
  • Confirm the sender email address.
  • Test email delivery using a sample booking.
  • Configure an SMTP service if required.
  • Check spam and junk folders.

Payment Gateway Is Unavailable

Symptoms
  • Payment option does not appear.
  • Payment cannot be completed.
  • Gateway fails to initialize.
Possible Causes
  • Gateway disabled.
  • Incorrect gateway configuration.
  • Missing credentials.
  • Server communication issues.
Resolution
  • Verify that the gateway is enabled.
  • Confirm API credentials.
  • Review Payment Settings.
  • Test in sandbox or test mode if supported.
  • Contact the payment provider if the issue persists.

My Account Information Is Missing

Symptoms
  • Attendees cannot view bookings.
  • Tickets are missing.
  • Booking history is unavailable.
Possible Causes
  • Incorrect page assignment.
  • User is not logged in.
  • Booking not associated with the current account.
Resolution
  • Verify the My Account Page assignment.
  • Confirm the attendee is logged into the correct account.
  • Check that the booking exists in Eventixa.
  • Refresh the page after logging in.

Permission Errors

Symptoms
  • Access denied.
  • Settings unavailable.
  • Unable to modify configuration.
Possible Causes
  • User role restrictions.
  • Security plugin limitations.
Resolution
  • Verify that your account has Administrator privileges.
  • Review WordPress user roles.
  • Check security plugin configuration.
  • Contact the website administrator if necessary.

Performance Recommendations

If Eventixa appears slow after changing settings:

  • Clear all website caches.
  • Optimize your WordPress installation.
  • Keep Eventixa updated.
  • Remove unused plugins.
  • Use supported PHP and MySQL versions.
  • Ensure sufficient server resources are available.
  • Avoid excessive third-party customizations.

Before Contacting Support

Before requesting assistance, gather the following information:

  • Eventixa version
  • Eventixa Pro version (if applicable)
  • WordPress version
  • Active theme
  • PHP version
  • List of active plugins
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots (if available)
  • Any error messages displayed

Providing this information helps speed up troubleshooting and enables the support team to diagnose issues more efficiently.

Best Practices

  • Configure Eventixa completely before publishing live events.
  • Review settings after installing updates.
  • Test important changes on a staging site whenever possible.
  • Verify frontend functionality after changing page assignments or display options.
  • Perform regular backups before making major configuration changes.
  • Keep WordPress, Eventixa, themes, and plugins updated.

Tips

  • Make one configuration change at a time so it’s easier to identify the cause if an issue occurs.
  • Test the complete attendee journey—from browsing events to completing a booking—after modifying important settings.
  • Clear all caches whenever changes do not appear immediately.
  • Review the relevant settings section before assuming there is a software issue.
  • If a problem only occurs after installing another plugin or changing your theme, temporarily revert those changes to identify potential conflicts.

Related Documentation

If your issue is specific to a particular configuration area, refer to the corresponding documentation:

  • General Settings Overview
  • General Configuration
  • Page Settings
  • Display Settings
  • Email Settings
  • Payment Settings
  • Advanced Settings
  • Integrations & License
  • Bookings
  • Tickets
  • Payments
  • Reports
  • Waitlist
  • QR Tickets & Check-In

Still Need Help?

If the issue cannot be resolved using this guide:

  1. Ensure you are using the latest version of Eventixa.
  2. Test the issue after temporarily disabling other plugins to identify potential conflicts.
  3. Switch to a supported WordPress theme for testing.
  4. Collect the diagnostic information listed above.
  5. Contact the Eventixa support team with a detailed description of the problem.

Administrator Recommendation: Most settings-related issues are caused by incorrect configuration, missing page assignments, caching, or third-party conflicts rather than software defects. Following the troubleshooting steps in this guide systematically will resolve the majority of issues and help maintain a stable, reliable Eventixa installation.