View Categories

Troubleshooting

The Reports module in Eventixa Pro automatically generates reports using data from your events, bookings, attendees, tickets, and payments. If a report does not display the expected information, the issue is usually related to filters, reporting periods, or the availability of event data.

This guide explains the most common reporting issues, their possible causes, and recommended solutions.

Reports Show No Data

Possible Causes
  • No events exist for the selected period.
  • No bookings have been created.
  • The selected filters exclude all available data.
  • The selected report type has no matching records.
Solution

Verify the following:

  • Events have been created.
  • Bookings exist for the selected period.
  • The correct report type is selected.
  • Date filters include the expected records.
  • Event filters are not limiting the results unnecessarily.

Try removing all filters and generating the report again.

Revenue Appears Lower Than Expected

Possible Causes
  • The selected date range excludes some bookings.
  • The report is filtered to a specific event.
  • Free registrations are included separately from paid bookings.
  • Recent bookings fall outside the selected reporting period.
Solution

Review:

  • Selected date range.
  • Event filter.
  • Payment-related filters.
  • Booking dates.

Generate the report using a broader date range to confirm whether additional revenue appears.

Recent Bookings Are Not Visible

Possible Causes
  • The booking falls outside the selected reporting period.
  • Filters are excluding the booking.
  • A different event has been selected.
Solution

Verify:

  • The booking exists.
  • The booking belongs to the selected event.
  • The reporting period includes the booking date.

Expanding the date range often resolves this issue.

Incorrect Attendee Count

Possible Causes
  • Confusing bookings with attendees.
  • Multiple attendees were registered under a single booking.
  • Filters exclude part of the attendee data.
Solution

Remember:

  • One booking can contain multiple attendees.
  • Attendee Reports count registered attendees.
  • Booking Reports count bookings.

Use the appropriate report depending on the information you need.

Ticket Sales Do Not Match Expectations

Possible Causes
  • Incorrect event selected.
  • Date filter excludes some ticket sales.
  • Multiple events are being compared unintentionally.
Solution

Verify:

  • The correct event is selected.
  • The reporting period covers the expected sales.
  • Event filters are configured correctly.

Wrong Event Data Appears

Possible Causes
  • Multiple events exist.
  • An incorrect event filter is selected.
  • No event filter has been applied.
Solution

Review the selected event filter and generate the report again.

If comparing multiple events, ensure all intended events are included.

Report Charts Look Empty

Possible Causes
  • No matching data exists.
  • Filters exclude available records.
  • The selected reporting period has no activity.
Solution

Try:

  • Removing all filters.
  • Selecting a larger reporting period.
  • Viewing another report type to confirm data exists.

If charts remain empty, verify that bookings and attendees have been created.

Report Totals Do Not Match Another Report

Possible Causes

Different report types measure different data.

For example:

  • Booking Reports count bookings.
  • Attendee Reports count attendees.
  • Revenue Reports calculate revenue.

These reports are not intended to produce identical totals.

Solution

Ensure you are comparing reports that measure the same type of information.

Example:

CompareCorrect?
Revenue vs Revenueâś” Yes
Bookings vs Bookingsâś” Yes
Bookings vs Attendeesâś– No

Unable to Compare Events

Possible Causes
  • Only one event is selected.
  • Filters are too restrictive.
  • The selected report type does not support the desired comparison.
Solution

Clear the current event filter or select the events you want to compare, then regenerate the report.

Reports Load Slowly

Possible Causes
  • Large amount of historical data.
  • Very broad reporting period.
  • Multiple filters returning large datasets.
  • Server performance limitations.
Solution

Improve performance by:

  • Using shorter date ranges.
  • Filtering specific events.
  • Reviewing reports one event at a time.
  • Refreshing the page if necessary.

Unexpected Date Results

Possible Causes
  • Incorrect reporting period.
  • Custom date range entered incorrectly.
  • Misunderstanding which dates are included in the report.
Solution

Verify:

  • Start date.
  • End date.
  • Selected reporting period.

If unsure, generate the report using a wider date range and gradually narrow the results.

Reports Do Not Reflect Recent Changes

Possible Causes
  • Filters are still applied.
  • The report is displaying data for a different period or event.
  • The changes were made outside the selected reporting criteria.
Solution
  • Refresh the report.
  • Review all active filters.
  • Verify the event and reporting period.
  • Generate the report again after confirming your selections.

Before Contacting Support

Before requesting assistance, verify the following:

  • Events have been created.
  • Bookings exist.
  • Attendees have been registered.
  • The correct report type is selected.
  • The reporting period is correct.
  • Event filters are configured correctly.
  • Reports are refreshed after changing filters.

Performing these checks resolves most reporting issues without additional troubleshooting.

Getting Additional Help

If you continue to experience reporting issues:

  1. Confirm that you are using the latest versions of Eventixa Core and Eventixa Pro.
  2. Reproduce the issue using a test event or booking.
  3. Note the report type being used.
  4. Record the selected filters and reporting period.
  5. Capture screenshots of the report and any unexpected results.
  6. Contact your site administrator or Eventixa support with the relevant details.

Providing complete information helps identify and resolve reporting issues more efficiently.

Best Practices

  • Review filters before assuming report data is incorrect.
  • Use shorter reporting periods when troubleshooting missing data.
  • Compare reports that measure the same type of information.
  • Verify event selection before comparing performance.
  • Regularly review reports throughout the event lifecycle to identify issues early.

Tips

  • Most reporting issues are caused by filter selections rather than missing data.
  • Bookings, attendees, tickets, and revenue represent different metrics, so their totals will not always match.
  • If a report appears empty, remove all filters and regenerate it before investigating further.
  • Reviewing reports with consistent date ranges and filters makes it easier to compare event performance over time.