--- title: Virtual Event Access description: "Virtual Event Access controls how attendees join online Eventixa events. For Virtual and Hybrid events, Eventixa can use a Custom Meeting URL in Core, while Eventixa Pro adds managed Zoom and Google Meet integrations. > **Available in:** Eventixa Core +…" url: "https://eventixawp.com/docs/virtual-event-access/" updated: "2026-09-26" category: "In-Person, Virtual & Hybrid Events" --- # Virtual Event Access Virtual Event Access controls how attendees join online Eventixa events. For Virtual and Hybrid events, Eventixa can use a Custom Meeting URL in Core, while Eventixa Pro adds managed Zoom and Google Meet integrations. > **Available in:** Eventixa Core + Eventixa Pro enhancements > **Location:** Eventixa → Events → Edit Event → Location & Virtual > **Requires:** Event format set to Virtual or Hybrid > **Core provider:** Custom Meeting URL > **Pro providers:** Zoom and Google Meet ## How Virtual Event Access Works When an event is configured as **Virtual** or **Hybrid**, Eventixa adds online access settings to the event. The basic workflow is: **Choose event format → Select virtual provider → Configure access → Publish event → Attendees use the appropriate join workflow** The exact behavior depends on the selected provider. ## Enable Virtual Access Edit the event and open: `Event Settings → Location & Virtual` Choose either: - **Virtual** - **Hybrid** Virtual access settings then become available. ## Available Virtual Providers The provider list depends on the Eventixa edition. ### Eventixa Core Core supports: - **Custom Meeting URL** ### Eventixa Pro When Pro is active, Eventixa supports: - **Zoom** - **Google Meet** - **Custom Meeting URL** This allows you to use either manually managed access or a connected meeting provider. ![Eventixa virtual event access and provider settings](https://eventixawp.com/wp-content/uploads/2026/09/eventixa-virtual-event-access.jpg) Choose the virtual provider and configure online access from Event Settings → Location & Virtual. ## Custom Meeting URL Custom Meeting URL is the simplest virtual access method. Use it when the meeting is hosted outside Eventixa's managed Zoom or Google Meet integrations. Examples: - Microsoft Teams - Webex - Webinar platform - Livestream URL - Private meeting system - Other external online event service A dedicated guide covers this provider in detail. ## Zoom Access > **Requires Eventixa Pro** When the Zoom integration is configured, Zoom can be selected as the virtual provider. Eventixa Pro can use the connected Zoom configuration for the event and, where applicable, recurring meetings. The Zoom account connection itself should be configured from the Eventixa integrations area. See the dedicated **Zoom Integration** documentation for connection setup. ## Google Meet Access > **Requires Eventixa Pro** Google Meet works in the same overall Eventixa virtual-event workflow. Once the integration is connected, Google Meet can be selected for supported Virtual and Hybrid events. The Google account connection and integration setup are covered in the dedicated **Google Meet Integration** guide. ## Public Event Information vs Attendee Access Virtual event information should not automatically be treated as public information. There is an important difference between: - Information visitors can see before registration - Information registered attendees need in order to join Where Eventixa or the provider generates attendee-specific access information, that information should remain tied to the appropriate attendee or booking workflow. ## Attendee Join Information For managed providers, attendee access can include provider-generated meeting information. Depending on the workflow, access details may be available through: - Registration communication - Ticket information - Attendee-specific links - Event-related emails - Account or booking views Do not manually expose private attendee join URLs on a public event page. ## Custom URL Access Custom Meeting URL is manually controlled by the organizer. Because the URL is entered by the site administrator, make sure you understand whether the URL is: - Public - Intended only for registered attendees - Protected by the external meeting platform Use the Eventixa workflow that matches how the meeting should be distributed. ## Hybrid Event Access For Hybrid events, Eventixa can combine: - Physical venue information - Virtual meeting access This allows visitors to understand both ways of attending. For example: **Venue:** Austin Innovation Hub **Virtual Provider:** Zoom In-person attendees use the venue information, while remote attendees use the online access workflow. ## Recurring Virtual Events > **Requires Eventixa Pro** Recurring virtual events can use: - **Same meeting for all occurrences** - **Separate meeting per occurrence** This controls whether all recurring dates share one online meeting or each occurrence gets its own meeting record. ## Same Meeting for All Occurrences Use this when every occurrence should use the same virtual meeting. Example: A weekly online class running for eight weeks can reuse the same Zoom or Google Meet meeting. This keeps access simple for recurring attendees. ## Separate Meeting per Occurrence Use this when each occurrence requires its own online meeting. For example: **October 5** → Meeting A **October 12** → Meeting B **October 19** → Meeting C This is useful when each occurrence needs separate provider-side management or access. ## Recurring Meeting Schedule When separate meetings are used, Eventixa can maintain occurrence-related meeting configuration based on the recurring event schedule. Review the recurring meeting schedule whenever you change: - Event recurrence - Occurrence dates - Excluded dates - Additional dates - Virtual provider ## Changing Virtual Provider A Virtual or Hybrid event can switch providers where supported. For example: **Custom Meeting URL → Zoom** or **Zoom → Google Meet** After changing providers: 1. Review the new provider configuration. 2. Confirm the previous meeting information is no longer used. 3. Save the event. 4. Preview the frontend. 5. Review attendee communication if registrations already exist. ## Disconnecting a Provider If a connected provider is disconnected, review any existing events using it. A provider disconnect can affect: - Meeting management - New meeting creation - Event editing - Recurring meeting behavior Existing event data should be reviewed before further registrations are accepted. ## Duplicating Virtual Events When a Virtual or Hybrid event is duplicated, Eventixa protects meeting data that should not be reused. For supported Zoom and Google Meet workflows, attendee-specific managed join URLs are not copied to the duplicated event. After duplication, review: - Provider - Meeting details - Event date - Recurrence - Join workflow The duplicated event should have valid access information of its own. ## Changing Event Dates If you change the schedule of a virtual event, also review the meeting. For managed providers, confirm that the provider-side meeting schedule still matches the Eventixa event schedule. This is especially important for: - Zoom - Google Meet - Recurring virtual events ## Before Opening Registration Verify: - Event format - Virtual provider - Meeting configuration - Event date - Event time - Timezone - Attendee access workflow - Recurring meeting behavior, if applicable Then complete a test registration. ## Common Problems ### Virtual Settings Do Not Appear Check that the event format is: - Virtual - Hybrid In-Person events do not need online access settings. ### Zoom or Google Meet Is Disabled Check: - Eventixa Pro is active. - The relevant integration is connected. - The provider connection is valid. ### Join Information Is Missing Review: - Selected provider - Event-level meeting configuration - Registration status - Relevant attendee communication ### Wrong Meeting Appears Check: - Provider selection - Event meeting configuration - Recurring meeting mode - Occurrence date ### Duplicate Event Uses Incorrect Meeting Information Edit the duplicated event and verify its meeting configuration. Do not rely on attendee-specific access data from the original event. ### Recurring Occurrence Has No Meeting Check: - Recurrence rule - Meeting mode - Occurrence schedule - Provider connection If using separate meetings per occurrence, confirm the affected occurrence has valid meeting configuration. ## Security and Access Notes Treat meeting information as access credentials when appropriate. Avoid exposing private or attendee-specific meeting links in: - Public documentation - Public event descriptions - Unrestricted frontend areas Use Eventixa's normal attendee workflow and the selected provider's access controls. ## Recommended Workflow 1. Create or edit the event. 2. Choose **Virtual** or **Hybrid**. 3. Select the provider. 4. Configure meeting access. 5. Configure recurring meeting behavior if needed. 6. Save the event. 7. Preview the frontend. 8. Complete a test registration. 9. Verify attendee access. 10. Test at least one meeting join flow before promoting the event. ## Related Documentation - [In-Person, Virtual & Hybrid Events in Eventixa](https://eventixawp.com/docs/in-person-virtual-hybrid-events/) - [Custom Meeting URL](https://eventixawp.com/docs/custom-meeting-url/) - [Zoom Integration](https://eventixawp.com/docs/zoom-integration/) - [Google Meet Integration](https://eventixawp.com/docs/google-meet-integration/) - [Recurring Events](https://eventixawp.com/docs/recurring-events/) - [Single Event Page in Eventixa](https://eventixawp.com/docs/single-event-page/)